Customers can request an exchange before their order(s) is shipped or, within 7 days after it is delivered.
Orders can be cancelled only before they are shipped
A refund or exchange request must be made before returning the item to us. Items sent to us before an accepted request, will not be received by us.
The item must be in its original condition as received to be eligible for a refund or exchange.
Items accepted for return must be sent via a traceable delivery i.e. courier or registered post at the customer’s own expense, to our mailing address
Returns on sale items & gift cards will not be accepted.
Refunds will be completed within 10 working days after their approval